Accessibility

鶹ֱ Consumer USA is committed to serving all customers, including those with disabilities. We offer a variety of enhanced services to help you make auto finance decisions and take action. As part of this commitment we have made this website accessible for all users.

Accessible services at 鶹ֱ Consumer USA

We offer payment and other communication options online through MyAccount, phone and mail.

Illustration of mobile web users
  • We accept all telecommunications relay services, including Video Relay Service (VRS).
  • You can pay bills online with our secure service.
  • Information about accounts and services is available through this website.
  • You may find answers to specific questions in our Help and Support FAQ section.
  • Alternative format documentation is available and can be requested through customer service at (888) 222-4227 or through email at AlternateDocumentRequest@santanderconsumerusa.com
  • We have provided online options for you to check your account or contact us for information.

Our customer service associates are available at (888) 222-4227 during these times:

Monday through Friday 7 a.m. to 9 p.m. CT
Saturday 7 a.m. to 5 p.m. CT

In line with our commitment to ensuring accessibility, 鶹ֱ Consumer USA has adopted the following measures:

Text size

You may control the size from the browser.

Design, navigation and interactivity

In order to achieve coherent browsing throughout the website, the same structural layouts were applied to all pages. The color and contrast of elements were developed to allow all users to accurately distinguish them.

Interpretation of graphic resources

Images, banners and tables published include a description which makes it easier to understand the information contained in these graphic resources.

Links

The majority of links provide an explanation on their destination and information on whether or not they will be displayed in a new window.

We want to make sure that communicating with 鶹ֱ Consumer USA is simple, personal and fair. In accordance with The Americans with Disabilities Act (ADA) and applicable state and local laws, we are always working to improve the accessibility of our products and services for customers.